E- Gifts Frequently Asked Questions


E- Gifts Frequently Asked Questions

    What is an eGift?
    An eGift is a great, hassle-free way to easily make someone feel special. It's a gift voucher with a unique code and your personalized message. The code has a corresponding value, product, or service that your gift recipient can redeem at selected locations.

    Who can order E- gift voucher?
    We are now serving all Filipinos and everyone from countries UK, Canada, USA, Australia, Europe, UAE, Singapore, Malaysia and Hongkong.

    How to Order?
    Visit www.udialpinoy.com.
    Go to E- Gifts
    Choose your preferred shop
    Find the desired denomination that you wish to send
    Add to cart
    Enter recipient details
    And make payment.

    For manual placement of orders, you may call us at; 
    UK customers - +44 02074420109
    Outside UK customers - WhatsApp +447720682638
    Email: cs@udial.com
    Facebook: UdialPinoy

    How does it get to the recipient and how long does it take to arrive?
    eGifts are delivered to recipients via email or text message. It is sent as soon as the order is approved (which usually just takes a few minutes). You can also set a delivery date in case you want us to deliver it at a later date.

    Where can the eGift be used?
    The recipient can use the eGift at the locations of the store you are gifting. The locations are usually all of the store's locations but can sometimes be selected stores as indicated in each store's page.

    What does the recipient need to bring when using an eGift at the store?
    The recipient must provide the eGift code to the store manager or entrusted staff for validation. The code may be relayed verbally, from a mobile phone, or a print out. They may ask the recipient to present a valid ID for record keeping purposes.

    Does the eGift expire?
    Most of the eGifts we operate do not expire.
    Please check the brand's reminders and/or terms if there are any conditions for expiry. Corporate-sponsored and promotional eGifts may also have validity conditions that you must check separately with them.

    What if the eGift code is lost? How can it be retrieved?
    If the recipient lost the code, email us at cs@udial.com. Indicate the mobile number and/or email address to which the code was initially sent. The code will be re-sent after our support team has verified the mobile number and/or email.

    Can I buy in bulk?
    Yes, we will be glad to assist you on special orders, including bulk orders. Please email us at cs@udial.com.

    Payments and Billing concerns?
    We do not charge connection, maintenance, or other fees. 
    Your card will be charged when your order is fulfilled. 

    Accepted mode of payments

    Need more help? Check out complete info for Payments, Billing, and Refund.