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Frequently Asked Questions

Creating My Account

Do I need to have an account to purchase a bundle?

What information do I need to provide to create an account?

How do I create an account?

Can I update my account information after creating one?

I forgot my password! What do I do?

About Our Affordable Udial Call Bundles

What are Udial call bundles?

What countries can I call using the bundles?

Charges and Payments

How much is it to make a call?

Will there be additional charges whenever I make a call?

How do I pay for my purchase?

When will I be charged?

Subscribing to Udial Call Bundles

The bundles sound great! How do I subscribe?

What details do I need to provide when I subscribe?

When can I start using my bundle?

Until when can I use my bundle?

Making a Call

Can I use different UK numbers whenever I make a call?

How can I know the remaining balance of my bundle?

After I successfully subscribe to the bundle, how do I make a call?

What is my enrolled number?

I am in Ireland / Canada / Italy. Can I use your service?

Remaining Balance, Cancellations, and Refunds

How can I know the remaining minutes or balance of my bundle?

Can I cancel my subscription?

Can I get a refund?

Customer Service Hotline

I need more help. How can I reach you?